Returns!
You have a right to cancel your order within 14 days of receiving it. All returns must be approved by us within 14 days of delivery and subsequently returned to us within 14 days to our warehouse. We will not process any returns after 14 days. Please request your return by calling our team on 07858 856245 and asking for the Customer Service team. All returns must be delivered to our warehouse at your own expense, where they will be inspected.Any returned items must be in an unused, brand-new condition and wrapped in sufficient packaging.If you place an incorrect order and would like to exchange the item for a different colour or variation, you will also have to follow the above procedure. Please request your exchange via the form on the Returns & Exchanges page. All returns must be delivered to our warehouse at your own expense, where they will be inspected. Any returned items must be in an unused, brand-new condition and wrapped in sufficient packaging.Any damages to the product must be reported within 24 hours of delivery or Sofa Outlet Ltd will not be held liable.If an item is sent back damaged or used, we have the right to only refund back the resale value. This can be up to 100% if it is deemed unsellable, so please be careful and cautious when returning.A refund can only be given when the items have been returned to our warehouse where they will be inspected for any damage or signs of use. Refunds will be processed after the items have been returned to us and may take up to 14 working days. The return address is: 10 market street, market Drayton Tf91PY Please note our returns and refunds policy does not apply to business customers. It is the responsibility of the business to ensure that the products purchased meet the standards required for the environment in which they will be used.